Last updated: 5 October 2026.

This policy explains how Any Property Wanted collects, uses and looks after your personal information when you visit anypropertywanted.co.uk, ask us for a cash offer, or deal with us in connection with the sale of a property. We take your privacy seriously and handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Any Property Wanted is a West Midlands property-buying company. We buy houses, flats and other property directly for cash, helping owners sell quickly and with certainty, without the uncertainty of the open market. We are a member of The Property Ombudsman and registered with the Information Commissioner’s Office (ICO).

For the purposes of data protection law, Any Property Wanted is the “data controller” responsible for your personal information. Our business address is:

Any Property Wanted
Cobalt Square
83–85 Hagley Road
Edgbaston
West Midlands
B16 8QG

How to contact us

If you have any questions about this policy, or you would like to exercise any of your rights, you can reach us:

• Phone: 0800 634 7059 (freephone) or 0121 487 0300 (local rate)
• Email: info@anypropertywanted.co.uk
• Post: Cobalt Square, 83–85 Hagley Road, Edgbaston, West Midlands, B16 8QG

The information we collect

Depending on how you deal with us, we may collect:

• Identity and contact details — your name, address, telephone number and email address.
• Property details — the address and type of the property you want to sell, its tenure, ownership and occupancy, and its general condition.
• Financial details — only where relevant to a sale, such as the outstanding mortgage balance, any arrears, or other loans secured against the property.
• Correspondence — a record of our communications with you, including emails, letters and notes of telephone calls (calls may occasionally be recorded for training and quality purposes).
• Website and device data — your IP address, browser type, the pages you view and how you use the site, collected through cookies and similar technologies.
• Marketing preferences — your choices about hearing from us.

We only ask for financial information where it is genuinely needed to make or progress an offer. We do not seek special category data (such as health information), and we ask that you do not send it to us unless it is necessary.

How we collect your information

• Directly from you — when you complete our enquiry form, request a cash offer, or speak to us by phone, email or post.
• From your use of our website — through cookies, analytics and server logs.
• From third parties and public records — such as HM Land Registry, your solicitor or estate agent, where this is needed to value a property or complete a purchase.

How we use your information, and why we are allowed to

We only use your personal information where the law allows. In most cases our reasons (our “lawful bases”) are performing a contract with you, meeting a legal obligation, our legitimate business interests, or your consent. We use your information to:

• prepare and provide a cash offer for your property — contract / legitimate interests;
• arrange a valuation or visit and progress a sale through to completion — contract;
• carry out the identity and anti-money-laundering checks that the law requires of property buyers — legal obligation;
• respond to your enquiries and keep you updated on your sale — contract / legitimate interests;
• tell you about our services where you have asked us to, or would reasonably expect it — consent / legitimate interests;
• keep our records and meet our legal, accounting and regulatory duties — legal obligation;
• keep our website secure and improve it — legitimate interests.

Who we share your information with

Buying a property involves other professionals, so we may share what is necessary with:

• solicitors, conveyancers, surveyors and valuers acting on a purchase;
• our professional advisers, and the service providers who run our IT, website, hosting and customer systems, under written confidentiality terms;
• regulators, HM Revenue & Customs, or law-enforcement bodies where we are required to by law, including for anti-money-laundering purposes;
• a trusted property partner, where we are unable to proceed with a purchase ourselves and you are happy for us to introduce one — and only where they are bound by the same data-protection standards.

We never sell your personal information, and we do not pass it to third parties for their own marketing.

How long we keep it

We keep your information only for as long as we need it. Where a sale goes ahead, we keep transaction records for up to six years to meet our legal, tax and regulatory obligations. Enquiry and marketing records are kept for a shorter period and reviewed regularly. Website analytics data is typically kept for no longer than 26 months. When information is no longer needed, we securely delete or anonymise it.

Marketing

If you have given consent, or you are an existing contact who would reasonably expect to hear from us, we may occasionally tell you about our services. You can opt out at any time by replying to any message, using an unsubscribe link, or contacting us using the details above.

Cookies and analytics

Cookies are small text files placed on your device that help a website work and let us understand how visitors use it. We use essential cookies to make the site function, and analytics cookies (including Google services loaded through Google Tag Manager) to measure how the site is used so we can improve it. No cookie on our site stores information that identifies you by name, although your IP address may be processed for security and analytics.

You can accept or decline non-essential cookies, and you can block or delete cookies through your browser settings. Turning cookies off may affect how parts of the site work.

Keeping your information secure

We use appropriate technical and organisational measures — including secure, access-controlled systems and encryption in transit — to protect your information against loss, misuse and unauthorised access. Where other companies process data on our behalf, we require them to do the same.

Links to other websites

Our site may link to other websites that we do not control. This policy does not apply to those sites, and we are not responsible for how they handle your information. Please read their own privacy policies before providing any details.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information, where there is no good reason for us to keep it;
• object to, or ask us to restrict, how we use your information in certain circumstances;
• ask us to transfer your information to you or another provider; and
• withdraw your consent at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us using the details above. We will respond within the time limits set by law, normally within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:

• Website: ico.org.uk
• Helpline: 0303 123 1113

Changes to this policy

We may update this policy from time to time. The current version will always appear on this page with the date it was last updated. This policy was last updated on 5 October 2026.